What methods of payment do you accept?Master Card, Visa, Discover credit cards and bank debit cards are accepted. We are now accepting Pay Pal as well as all of the above. You may also pay by check or money order but the check will delay shipping of your order. It will be held for 10 days for your check to clear the bank. |
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How much does shipping cost?Shipping is $6.99. We ship United States Post Office Priority Mail. I will e-mail with shipping date as soon as it is available. |
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What if the merchandise is damaged?If damage occurs, have box and merchandise inspected by delivering carrier and
notify us immediately. (SAVE container with merchandise)
Contact us at service@dogclothingandmore.com
Do not return anything without prior approval. |
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What if you are out of the item I ordered?When an item is out of stock, your entire order will be shipped on time if the out of stock item arrives within 5 working days of the date of your order. If the item is not available within the 5 day limit your order will be shipped minus the out of stock item. At this time out of stock items priced over $15.00 will be treated as a back order unless you request that we not ship the back orders. Out of stock items priced under $15.00 will be deleted for the order and you will be asked to re-order at another time. You will receive a notice in the first package indicating the dispensation of any items not shipped. |
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What if I don't like the item or if it doesn't fit my dog?You must return all merchandise UNUSED within 15 days. All items must be in original
packaging including instruction book, warranty cards, etc. All shipping is non-refundable
(unless due to damage).
For your assurance that returned merchandise is received at DogClothingAndMore.Com
safely, we suggest you send returns via United States Postal Service, UPS or
Federal Express with insured delivery. We do not pay return shipping. Please
e-mail us at service@dogclothingandmore.com
to let us know of your intent to return an item(s) in order to insure that your
return can be processed correctly. We will issue a Return Authorization number
by return e-mail.
DogClothingAndMore.Com is always concerned about your satisfaction. However,
we regret that dog apparel, personalized items, books, videos, and special order
items cannot be returned to us unless there is a defect in workmanship in which
case we will replace an identical product.
We make every effort to avoid errors in the processing of your order, but sometimes
mistakes happen. When one does occur, please allow us to correct it. |
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